What is Batcombe Vale Campsite doing as a result of the virus? The latest Government guidance is not to travel to campsites during this current period of lockdown. The Government’s review of this advice is due before our opening date of Friday 24th April, at which time the period of lockdown could be extended. We’ll continue to monitor the situation daily and hope that we can open in due course. We’ll keep updating this page regularly as the situation evolves.
Can I get a refund if I cancel my booking? If you cancel your booking the standard cancellation policy applies, please see our terms & conditions
Can I amend the date of my booking? To give our customers the most flexibility we are allowing bookings to be amended, free of charge, to any other time this season so long as there is availability. If you wish to change your booking please email us at firstname.lastname@example.org no later than 10 days prior to your arrival. We will not be able to amend your booking to next season as this would have a significantly negative impact on our ability to trade next year.
I have an upcoming booking but need to self-isolate? Please email email@example.com prior to your planned stay and we will be happy to discuss what arrangements can be made for you.
Can I self-isolate on the campsite in my camping unit? Public Health England’s advice for self-isolation is to stay at home so you will be unable to do so on the campsite.
Where can I get more information? We would suggest that you check the latest government advice on Coronavirus here: www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
For the best source of information about Coronavirus and what you can do to protect yourself and prevent the spread, visit the NHS website: www.nhs.uk/conditions/coronavirus-covid-19/. Please stay updated.
If you have any concerns about symptoms or need medical advice then visit www.111.nhs.uk/service/covid-19
Please stay safe and well and our best wishes to you all,
The Batcombe Vale Team